Frequently asked questions
What should I do with the pre-paid envelope received with the Sunrise box?
You can use it to send the sensor back to us so that we can recycle it.
I didn't receive my results.
Please check the status of the test. If the status is "being sent", please check your internet connection. If the status is "being analyzed" for more than 48 hours, please contact Sunrise.
How can I communicate my results to a doctor?
From the main menu of the application, please click on the "Doctor" tab and then on the "+" sign at the top right of the screen. Then, please enter your doctor's email address. The latter will then receive an email inviting him to register on the Sunrise platform to access your results.
If the sensor and/or accessories are defective upon delivery, Sunrise will replace them free of charge.
Is there an expiry date for using the sensor?
You will find the expiry date on the label on the back of the box.
How to place the sensor?
Remove the self-adhesive protection from the sensor to activate it. For bearded people, it is advisable to shave closely or use the adhesive provided to ensure optimal adherence.
How do I receive my results?
When you finish your night, it takes a few minutes to analyze the results. You will receive a notification when the results are available in the application. From the main menu, you can click on your night to view them.
How many nights can I use the sensor?
The sensor is for single use only, only one night can be tested with a sensor. If you want to test your sleep over several nights, we invite you to buy as many sensors as you want.
How to start a night?
After installing the application and creating your account, please click on the "+" sign at the top right of the application.
What do I need to use Sunrise?
In addition to the sensor that you can order from the website, Sunrise requires the use of a smartphone (Android or iOS). This smartphone must be charged and have an internet connection (wifi or 3G) to perform the test and access the results. Please ensure that there is enough free space on the phone's memory to install the application.